Unified inbox
Google Business reviewsNew
Yelp reviewsNew
Facebook comments and DMsNew
Instagram comments and DMsNew
Features Built for Safety
Every feature is designed around one principle: never let AI say what you cannot afford to say.
Unified Review Intake
Google and Yelp reviews plus Facebook and Instagram comments/DMs in one inbox. No missed messages, no tab-hopping, and one clean workflow from classification to post.
Direct API integration
Yelp
Forwarding bridge + guided posting handoff
Comments + DMs
Comments + DMs
Safety-First Classification: Danger Filter
Every review, comment, and DM is screened before AI drafting. Danger content is blocked and escalated immediately.
Safe
Draft generated and queued for your approval
Caution
Draft created with extra review guidance
Danger
Blocked and escalated by SMS
Categories that trigger danger classification
Legal threats
Malpractice allegations
Professional error claims
Privacy-sensitive language
Clinical and treatment references
Negligence language
ReflexReview never auto-posts danger content.
Brand-Aligned AI Drafting
Tone presets and niche templates that sound like your business, not generic AI.
Law Firm
Generic AI response
Thanks for your review! We appreciate your business and hope to see you again soon!
ReflexReview response
Thank you for your feedback. We are pleased that you found our services helpful and professional.
Dental Practice
Generic AI response
We're so glad your treatment went well! Thanks for choosing us for all your dental needs!
ReflexReview response
Thank you for taking the time to share your experience. We appreciate your trust in our practice.
Other Small Business
Generic AI response
Thanks! We will always fix any problem perfectly and guarantee 100% satisfaction!
ReflexReview response
We appreciate your feedback. Our team is committed to providing quality service for every customer.
Mobile approval flow
Thank you for your feedback. We are pleased that our team could assist you professionally.
Mobile Approval Workflow
Approve, edit, reject, or escalate from your phone in seconds with a full audit trail.
- Passkey and biometric login support
- SMS alerts when danger content is detected
- Full edit control directly on mobile
Controlled Auto-Post (Pro Plan)
Strict gate: five-star rating plus safe classification required. Opt-in only.
- Must be a five-star review.
- Must pass safety classification as Safe.
- Can be enabled or disabled anytime.
- Danger reviews are never auto-posted.