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Reputation Workflows for Restaurants

Respond quickly to guest feedback while avoiding risky claims around safety, quality, and liability.

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Safety Callouts

Every response follows strict, niche-specific rules across Google, Yelp, Facebook, and Instagram before drafting or posting.

  • Never makes health or food safety claims beyond verified staff observations.
  • Escalates allegations involving illness, contamination, or negligence.
  • Keeps responses warm, accountable, and concise.

Example Draft Styles

ReflexReview draft

Thank you for dining with us and sharing your feedback. We appreciate your input and are always working to improve each guest experience.

ReflexReview draft

We are sorry your visit did not meet expectations. Please contact us directly so we can learn more and follow up appropriately.

What happens when a review mentions food safety or health concerns?

It is blocked, escalated, and never auto-posted

  • No auto-post for danger content.
  • SMS escalation notice sent to owner or manager.
  • Audit trail records every action and decision.

Respond safely, every time

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